Returns & Refunds

How to start a return

1. 1

   Go to your orders

   Sign in to your account and navigate to Orders. Find the order containing the item you want to return.

2. 2

   Select items to return

   Click 'Return item' next to the product. Choose a reason and confirm your return request.

3. 3

   Send it back

   We'll email you a prepaid return label within 24 hours. Pack the item securely and drop it at any post office or courier point.

Refund timeline

Once we receive and inspect your return, we'll process your refund within 2 business days. The refund will appear in your account within 3–5 business days depending on your bank or payment provider.

Non-returnable items

• Items that have been used, washed, or damaged after delivery
• Perishable food and drink products
• Custom or personalised items
• Gift cards