Privacy Policy — LUMIO

1. Data we collect

When you use Lumio, we may collect: your name and email address, shipping and billing address, payment information (processed securely by Stripe — we never store card details), order history, browsing behaviour on our site, and device/browser information for analytics.

2. How we use your data

We use your data to process and fulfil your orders, send order confirmations and shipping updates, provide customer support, improve our website and product selection, send marketing emails if you've opted in, and comply with legal obligations.

3. Cookies

We use essential cookies to keep your cart and session active, and analytics cookies (via a GDPR-compliant provider) to understand how visitors use our site. See our Cookie Policy for full details.

4. Third parties

We share data only with trusted service providers necessary to operate Lumio: Stripe (payments), Clerk (authentication), our logistics partners (shipping), and analytics providers. We do not sell your personal data to any third party.

5. Your rights

You have the right to access, correct, or delete your personal data at any time. You may also object to or restrict processing, and request a copy of your data in a portable format. To exercise any of these rights, contact us at privacy@lumio.store.

6. Data retention

We retain your order data for 7 years to comply with financial regulations. Account data is deleted within 30 days of account closure upon request.

7. Contact

For any privacy-related queries, email privacy@lumio.store or write to: Lumio Ltd, 1 Commerce Street, London, EC1A 1BB, United Kingdom.